Fleet Management News & Business Info | Commercial Carrier Journal
Issue link: http://read.uberflip.com/i/1004801
commercial carrier journal | july 2018 47 a single screen, or dashboard, for each user role. Trans-System wanted to eliminate "for your information" messages and reports that fleet managers and customer service representatives were getting. e only information they now receive is what they need to do their jobs, Staheli says. To accomplish this, the company devel- oped a custom application that consoli- dates alerts from multiple databases, gives employees a workflow to respond to each alert and documents their actions. Trans-System brings information from its TMWSuite transportation management soware system and from various third-party applications into a single screen. e screen is embedded in TMWSuite for users to have "one pane of glass to manage everything," Staheli says. Consolidation such as this also is happening in other fleet management technologies and applications that share a common database. Orbcomm offers a portfolio of fleet tracking, monitoring and manage- ment systems. e company recently acquired inthinc and BlueTree to add vehicle telematics and electronic log- ging device applications to its portfolio of trailer-tracking and monitoring products for all types of equipment — dry van, refrigerated, tanker and intermodal chassis. "Part of what we are bringing to the market is the ability to provide nu- merous customers with total capability under one umbrella and under a single platform," says Christian Allred, senior vice president and general manager of global solutions sales for Orbcomm. By bringing the different systems to- gether, fleets with multiple equipment types across geographies can have all of their data "represented in a single dashboard and platform," Allred says. Navajo Express (No. 112), a Den- ver-based truckload carrier, uses BlueTree hardware and soware for its 1,000 trac- tors and its newer trailers. It previously had installed Orbcomm trailer-tracking products in its trailer fleet. "We are benefiting from the acquisi- tion of BlueTree by Orbcomm due to all of our units and data being housed in the same database now," says Kyle Wallace, Navajo's senior director of terminal networks. e fleet uses Orbcomm's data for equipment performance, refrigerated trailer monitoring, customer selection and driver retention, Wallace says. Instead of relying on reports and being reactionary to key performance indicators, users now have customized easy-to-digest dashboards that provide constant visibility of KPIs to help drive their job functions, he says. Customer selection comes into play when the data shows which ones are keeping Navajo trailers for too long or using them for storage. Other KPIs "let our driver leaders know if a truck is coming due for service, if the driver has any safety issues that need to be addressed or if follow-up training is needed," Wallace says. To help with driver retention, Navajo tracks drivers' progress toward monthly incentives based on hitting certain KPIs. "By providing our end users with constant month-to-date data on these KPIs, we have found that driver happi- ness improves, retention improves, and Fleets can go beyond management by exception to reach higher levels of busi- ness intelligence and empower workers to be more proactive and less reactive. TMW Systems has a line of ready-made business intelligence products. This sample dashboard brings together operational and financial data to illustrate a true order-to-cash perspective.