ImpartnerCON22 Presentations

The Missing Metric: Partner Experience + Customer Experience = Revenue

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Relationships Matter PRM is now a $460M industry 44% Partner Manager or Account Manger is a top Benefit 84% Customers want to know that partners have a strong relationship with vendors "#1 build a trusted relationship. Most important thing to get right from the beginning" Global Alliance Manager, Accenture "The more you engage with partners, the more it impacts customer success." SVP Global Channel Partner Programs, Beyond Trust "Partners need to feel confident that if they can't answer a question, they have backup. The vendor is behind them. In turn customers have more confidence in the partner because of the vendor relationship." SVP Global Channel Partner Programs, Beyond Trust

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