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ANDREW TERRETT BORDEN LADNER GERVAIS LLP KM Struggles to Survive While Legal Project Management Thrives T 46 he concepts behind knowledge management seem like common sense: stop reinventing the wheel, capture what we know as a firm before people leave or retire, and exploit that knowledge to gain a business advantage. In other words, promote efficiency, quality and risk management. But as all KM directors will attest, implementation of a KM strategy in Knowledge Management ILTA White Paper a law firm is multifaceted and complex, a combination of people, process and technology with a significant dose of behavioral change management — a Sisyphean task if ever there was one. WHAT’S KILLING KM? There are several reasons why law firm KM initiatives can struggle:

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