Issue link: http://read.uberflip.com/i/34417
ILTA’S 2010 KNOWLEDGE MANAGEMENT SURVEY Which systems, processes and resources does your firm have, and what is KM’s role? (>1,000 attorneys) Firm size: >1,000 attorneys Document management system (DMS) Matter-centric DMS Records management system Conflicts process Enterprise-wide search Intranet or portal Extranets On-line new business intake CRM system ERM system Deal lists Matter pages on Intranet Competitive intelligence Legal research Models/precendents collection Document assembly Expertise location Experience management After-action reviews Concept-based search Fee Estimate tools Tools to support fixed-price offerings Project/Matter planning tools Web 2.0 collaboration tools Other Have it and KM is fully responsible 1 0 1 2 12 10 4 3 0 0 4 6 4 11 10 8 8 9 0 10 2 1 2 10 7 5% 0% 5% 9% 55% 45% 18% 14% 0% 0% 18% 27% 18% 50% 45% 36% 36% 41% 0% 45% 9% 5% 9% 45% 32% Have it and KM has shared responsibility 11 9 6 6 4 10 7 3 4 5 11 9 2 5 9 4 7 7 7 3 5 6 5 7 9 50% 41% 27% 27% 18% 45% 32% 14% 18% 23% 50% 41% 9% 23% 41% 18% 32% 32% 32% 14% 23% 27% 23% 32% 41% Have it but KM has no responsibility 10 12 14 14 2 2 11 13 14 5 6 3 8 3 2 4 4 1 5 3 8 7 9 4 2 45% 55% 64% 64% 9% 9% 50% 59% 64% 23% 27% 14% 36% 14% 9% 18% 18% 5% 23% 14% 36% 32% 41% 18% 9% Don’t have it 0 1 1 0 3 0 0 0 1 10 1 3 7 2 0 5 2 5 9 5 6 6 5 1 1 0% 5% 5% 0% 14% 0% 0% 0% 5% 45% 5% 14% 32% 9% 0% 23% 9% 23% 41% 23% 27% 27% 23% 5% 5% www.iltanet.org Knowledge Management 21