Fleet Management News & Business Info | Commercial Carrier Journal
Issue link: http://read.uberflip.com/i/949884
68 commercial carrier journal | march 2018 EQUIPMENT: AFTERMARKET WARRANTIES uptime is the most important factor when processing claims, we will do what is best for the customer, and they are involved in the entire process so they know what we are doing at all times." Handling the paperwork During the repair process, the protocol for using an a ermarket warranty is nearly the same as fi ling a claim with the OEM. A repair facility or a customer contacts the underwriter on the phone or fi les a claim through an online system. Claims adjustors review all the information submitted – including the estimate – and diagnostics information. Some policies require a photograph of the failed part. "[Adjustors] will be looking to make sure that the right parts are being used and that the repairs are being completed properly," Dobish says. "We always want to make sure the repair facility has not overlooked any progressive damage caused by the failure." Once the underwriter confi rms the fail- ure and that the repairs are being handled properly, they issue a written approval to the repair facility. "As soon as the repairs are completed and the customer is happy with the work performed, we will pay [the shop] for the repairs with a credit card, ACH payment or a wire transfer immediately," Dobish says. "In rare occasions, a customer will pay for a repair that is warrantable and submit the invoice and diagnostics data, if applicable, and we will reimburse them directly for the repair." Unlike a manufacturer's warranty, which must be purchased at the time the truck is bought, an a ermarket warranty can be added at any point during the truck's lifecycle. "You get one chance to buy an extended [OEM] warranty," Fick says. "You can add an a ermarket warranty at any time." A ermarket policies also can be pur- chased for trucks nearing the end of their OEM warranty. If purchased before the OEM warranty lapses, the inspection pro- cess for the truck includes the warranty's service history. "Having an OEM warranty still on your truck helps you," Lucky says. "If you let it run out, then it hurts you. You're going to have a little bit more tedious inspection process." e policy can be set up to off er im- mediate coverage as soon as the OEM warranty expires. "If the OEM warranty expires at the end of April, the a ermarket warranty would go into eff ect May 1 and pick up right where the OEM le off ," Fick says. " ere would be no gap in war- ranty coverage." REFUSE SEAT • Water and stain resistant cloth • Air adjustable lumbar support for improved comfort • Front controls for easy access and flexibility of placement for right-hand or left-hand drive vehicles • Black or gray, hi-back or mid- back Fits most popular vehicle models Call Today! 1-800-459-7328 The Na onal Refuse Seat is the seat for your fleet! The modular construc on reduces vehicle maintenance costs and the tubular frame design provides superior strength and ultra-comfort. 50 Nances Creek Boulevard (PO Box 566) Piedmont, AL 36272 1-800-459-7328 | www.nationalseating.com Copyright © 2018 CVG-Alabama, LLC. All rights reserved Another quality brand of Commercial Vehicle Group Visit us at Booth 3961 at Waste Expo 2018