When Samara's family physician retired earlier this year, she was
worried. As a single parent with a pre-teen and a teenager she had
enough on her plate. When the pandemic started, she decided to
bring her 81-year-old father to live with them so she could keep a
closer eye on his health.
How technology connects
patients and pharmacists.
Samara's been looking for a new physician but hasn't had any luck and now her
hypertension medication is due for renewal. She sees on her company intranet that
her employer offers TELUS Health Virtual Care as part of the benefits package, so
she decides to initiate a virtual consult.
During the virtual consultation with the nurse practitioner (NP), Samara is able to share
her blood pressure readings and the NP agrees that her current medication is effective.
She sends a new prescription, with repeats, to Samara's pharmacy, where it is processed
into the Kroll pharmacy management system.
Vincent, the dispensing pharmacist, sees Samara's prescription in his Kroll queue. He's
been caring for Samara and her kids for years and is pleased to see her hypertension
is under control. After a review, Vincent signs the prescription.
