The quarterly publication of the International Legal Technology Association
Issue link: https://read.uberflip.com/i/230349
best practices When and How To Get Started Ideally, change management begins when the project begins and should be integrated into project management activities. The table below shows some common project management activities found in IT projects, along with suggested change management activities to address the people side of change. INTEGRATED PROJECT AND CHANGE MANAGEMENT ACTIVITIES Definition Phase Project Management Activities Change Management Activities • • • • • • • • • • • • Define project objectives and scope Determine project timeline and key milestones Prepare budget Select project team Identify key stakeholders Define communication protocols Assess the size and nature of the change Develop a change management strategy Identify a project sponsor Develop the sponsor model Prepare sponsor to manage change Assess team competencies in change management Planning Phase Project Management Activities Change Management Activities • • • • • • • • • • • • Develop project plan Determine project requirements Conduct focus groups and surveys Define research and data-gathering requirements Create technology requirements document Prepare solution design document Develop communications plan Develop resistance management plan Implement communications plan for this phase Implement sponsor roadmap for this phase Design coaching plans Define model/method, barriers plan Implementation Phase Project Management Activities Change Management Activities • • • • • • • • • • • Complete all system designs and workflows Conduct pilot user test Collect feedback from pilot user test Define training requirements Develop training curriculum Develop an issue-tracking and control process Train users on new systems and processes Implement communications plan for this phase Implement sponsor roadmap for this phase Gather user feedback Audit compliance with new systems and processes Support Phase Project Management Activities • • • • • 10 Change Management Activities • • • • • • • Track and resolve issues Measure process and system performance Measure business outcomes Compare outcomes with project objectives Present final business results Peer to Peer Implement communications plan for this phase Implement sponsor roadmap for this phase Identify root causes and pockets of resistance Identify knowledge gaps Enable supervisors to manage resistance Implement corrective action Celebrate success