Issue link: https://read.uberflip.com/i/1472068
58 2021 ESG REPORT Product Quality, Safety and Operations We achieve the highest levels of quality and safety through numerous mechanisms. The Senior Vice President and General Manager of Space oversees Mission Assurance, which aligns all project contributors with performance and reliability goals. Mission Assurance in individual projects is closely managed by Flight and Missions Assurance and Program Engineering teams, and a Product Assurance Program Manager oversees each spacecra program to ensure quality compliance. We follow strict protocols throughout the design, manufacturing and testing of satellites. Each specialist on a project carries out analyses, supplier documentation review, preparation of deliverables, and review of in-house design and test documentation, through every phase of every program. We deliver more than $1 billion of imagery products and related services annually to customers across the U.S. government, allied foreign governments, and the commercial sector. These products include image strips and basemaps, 3D products, and online subscription products such as SecureWatch. These products are designed and built against a fixed set of product specifications defined by the product managers who lead these products. The specifications inform fulfillment, which may include one-time delivery of data products for episodic project needs, and also continuous access to data and services on a subscription basis for our online products. The quality assurance and quality control processes that govern this fulfillment were developed during 20 years of delivery of geospatial capabilities. We maintain an ISO-9001:2015 and AS9100D certified Quality Management System and follow Mission Assurance procedures and processes. The Maxar Mission Assurance program is based on NASA, U.S. Military Standards and heritage commercial practices, and is proven to deliver reliable spacecra and products. Our Quality Assurance, Quality Control and Delivery teams further ensure that all products meet or exceed regulatory requirements, internal requirements and customer specifications and expectations through continual improvement processes. In 2021, Maxar had no recalls issued and no units recalled. Our processes detected no counterfeit parts (100% avoided). Furthermore, we had no legal proceedings associated with product safety and recorded no monetary losses as a result.