Issue link: http://read.uberflip.com/i/1223463
44 / MARCH.APRIL.2020 USICERINKS.COM sales at our concessions stand, or keeping alcohol or other contraband out of the arena. In some instances, you may have to have someone staff a door as their singu- lar responsibility. I am a firm believer in making staff vis- ible by having them wear a uniform. A uniform could be a t-shirt, sweatshirt or a jacket that identifies them as staff. While the staff is issued identification cards, hav- ing the ID card alone often does not help identify staff from a distance. I will also have a security presence whenever money is collected and moved- especially if they are moving areas that the general public is allowed in. Again this could be external or internal security in the form of a second staff person. The security detail may sound daunting, how- ever for more than 90 percent of our high school games I will have three staff mem- bers in the arena (ice resurfacer operator, one or two people that move nets during resurfaces, a ticket seller, concessions staff and a member of our management team. Cameras Cameras are often part of a secu- rity plan; however, I mainly utilize them as a deterrent and for evidence collec- tion. Again, as with staff, the proper placement of the cameras is crucial. I often pair the cameras with reviewing incidents and accident reports. When I receive a report, I will review the footage to evaluate the response, look for causali- ty, or determine fault. Knowing the stor- age capacity for the server is important so you can go back to review an incident when you learn of them. As with most standard operating pro- cedures in an ice facility, event and build- ing security should be reviewed after an incident, annually, and at regular staff training. You can also find resources from your local police department, insurance provider, and even your security camera vendor/manufacturer, or networking with other ice arena professionals. J 44 / MARCH.APRIL.2020 USICERINKS.COM , Event staff must have eyes on each doorway into your facility, especially during larger events. Assess your security risks: Every event is different and each comes with its own set of risks. The risk of a 12-year-old's skating party is probably lower than that of a high-stakes championship game (though both should be met with fun and excitement). To assess, ask yourself: • Who is hosting the event? • What will the audience look like? • What is the context? Keep the rules in plain sight: Make sure everyone in attendance understands your facility's rules, and the rules of the event being attended. Stay in line: For larger crowds vying for tickets, make sure to take the correct measures to keep everyone safe while they wait. Develop an emergency plan: Whether it be for weather hazards (blizzards, tornados), fire or other unknowns, be sure everyone knows the plans for evacuations, safe rooms, communication to your guests and employees, and how to keep folks calm during emergencies. Screen your staff: This should go without saying, but know your employees and the added security staff you've hired (if you've hired them). The more prepared you can be, the better off you will be for an event of every size. 1 2 3 4 5 5 WAYS TO KEEP GUESTS SAFE PHOTO: JIM ROSVOLD