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26 Sanitation Canada - SEPTEMBER / OCTOBER 2008 Visit us on the Internet at www.sanitationcanada.com pest control Partnership – a critical link in the most successful Integrated Pest Manage- ment (IPM) programs – requires that facility managers, staff and pest man- agement experts all hold responsibility for a facility's pest management pro- gram. Since IPM is a comprehensive approach to pest management involv- ing sanitation, facility maintenance and pest control treatments, it can be chal- lenging to determine the roles each I-P-M: By BILL MELVILLE, Quality Assurance Director, Orkin PCO Services party plays and the level of service fa- cility managers should expect from their professionals. A lack of defined roles and miscommunication most of- ten result in a neglect of important re- sponsibilities – leaving a facility vulner- able to infestations. Successful efforts must involve your staff's cooperation at all levels, and working with a pest management pro- fessional you trust. Each group will play an important role in an effective IPM program, based on preventive and 'pro-active' measures. Defining Roles Everyone involved with pest man- agement should be aware of their re- sponsibilities to the program. First, define each party's role within the seven steps of IPM (see below). Then, make sure to communicate the roles back to each party so everyone is on board and accountable. Step One – Inspection The first step in the ongoing IPM cycle is to conduct a thorough initial inspection of your facility. Check out all potential pest 'hot spots' – places where pests are likely to enter, feed or hide. Your pest management profes- sional will also conduct regular inspec- tions, and it is a good idea for you to accompany him/her on a frequent ba- sis. This will help familiarize yourself with pest activity zones so you can better manage facility maintenance and sanitation in those areas. Step Two – Preventative Action After an inspection, it is time to take action, and it is time for your staff to Continued On Page 28 Spelling Out Roles and Responsibilities