Your Title Description will appear HERE
Issue link: https://read.uberflip.com/i/126
32 Sanitation Canada - SEPTEMBER / OCTOBER 2008 Visit us on the Internet at www.sanitationcanada.com in the field As the director/manager of the en- vironmental services/housekeeping (ESH) department you usually face a myriad of daily issues during the course of your work. There are times when the same issues re-surface on a regular basis no matter what remedial actions are taken. These remedial actions could have been the results of your own best judge- ment, discussion with staff deriving on a consensus for the appropriate action to take, discussions with peers from other facilities who may have faced To Seek or Not To Seek Consulting similar issues, or even actions derived from focus groups comprised of your clients within the facility, etc. There are also times when all operational as- pects of your department seem to be running smoothly and you wonder if the department is providing optimum service. Senior administration may not al- ways consider your challenges with the same viewpoint. Your viewpoint is from the operation with a knowledge and understanding of the housekeep- ing field that senior administration may not have. Where can you turn to for solutions to the above challenges? Sometimes the solutions may have to be obtained from By ROGER GOBBO, Past President, Ontario Healthcare Housekeepers' Association, Consulting and Management, Healthcare Housekeeping outside sources such as consultants from the ESH field. Seeking solutions or affirmation (of actions taken) from an outside source should be viewed and accepted as another 'tool' in trying to achieve an optimum operational serv- ice level from the resources within your department. There is always the question of when is it necessary to seek out these outside services? Aside from the scenarios presented in the first para- graph, let's look at some other possi- ble fields of action (challenges/issues/ problems): • Are your employees complaining about their workloads, and are other staff questioning the amount of time Continued On Page 34