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Trust is Imperative to Driving Positive Partner Experiences
Understanding the levers of trust helps companies determine where and how to invest in building
and maintaining trust with ecosystem partners.
Accountability
Competence
Consistency
Dependability
Empathy
Integrity
Transparency
The perception that
an organization is
emotionally connected
to its partners and
understands and
shares their feelings
and experiences
Confidence that an
organization takes
responsibility for what
it does and what it says;
it provides satisfactory
reasons for its actions
and is ready to bear
potential consequences
The perception that
an organization
conducts business
in an open way and
makes every effort
to share information
about the business
